🔴 Hiring for Customer Support Executive (Work From Home / Remote)

A fast-growing SaaS company is hiring for the position of Customer Support Executive WFH Job. This is an excellent opportunity for candidates with international customer support experience who are looking for a high-paying Work From Home job with global exposure and career growth.

Interested and eligible candidates from All India can apply online through the official application link given below.

📌 Job Overview (Full Details)

Job Role: Customer Support Executive
Location: Remote / Work From Home (All India)
Job Type: Full-Time
Shift: Rotational Shifts (Night & Early Morning)
Salary: Up to ₹6,00,000 per annum (Negotiable)
Experience: Minimum 1+ Years (Customer Support / BPO Preferred)
Process Type: International Support (US, UK & Australia Clients)

🏢 About the Company

The company is a fast-growing SaaS organization focused on helping small and medium-sized businesses (SMBs) streamline their finance operations. Their integrated purchasing and invoicing platform empowers finance teams to manage spending, control cash flow, and improve operational efficiency through advanced automation tools.

🎯 Role Summary

We are seeking an empathetic, solution-driven, and excellent communicator Customer Support Executive to join a global support team. The role involves handling customer queries from international clients via phone, email, and live chat while ensuring high-quality and timely resolutions.

🔑 Key Responsibilities

• Take full ownership of customer queries and ensure timely resolution

• Provide support via phone, email, and live chat

• Troubleshoot technical and non-technical issues

• Escalate unresolved concerns to internal teams

• Collaborate with QA and Engineering to investigate bugs

• Track customer feedback and improve customer experience

• Create and maintain knowledge base and solution articles

• Identify product improvement opportunities and share insights

🎓 Required Qualifications

• Graduate in any discipline

• Minimum 1+ year of Customer Support / BPO experience

• Experience handling international clients preferred

• Excellent verbal and written English communication skills

• Strong problem-solving and analytical ability

• Willingness to work in rotational/night shifts

⭐ Preferred / Good to Have Skills

• Experience with SaaS-based platforms

• Familiarity with Zendesk, Freshdesk, Intercom

• Knowledge of Jira or ticketing systems

• Ability to simplify complex technical issues for customers

💰 Salary & Benefits

• Salary: Up to ₹6 LPA (Negotiable)

• 100% Work From Home Opportunity

• International Process Exposure

• Career Growth in SaaS Industry

• Collaborative Work Environment

🧑‍💻 Who Can Apply?

• Candidates with 1+ year experience in Customer Support / BPO

• International Voice / Chat Support candidates

• Work From Home job seekers across India

• Immediate joiners preferred

🚀 How to Apply for This Job? (Official Apply Link)

Interested and eligible candidates can apply directly through the official application portal using the link below:

👉 Official Apply Link:
Apply Link

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